The initial integration connects Tugi Tark with The Mill Adventure’s Player Account Management platform. By bringing relevant platform information into the customer support experience, the integration gives agents greater context when handling player queries and helps them respond more efficiently.
Maria Di Mitrio, Chief Product Officer at The Mill Adventure, said:
Effective AI-powered support depends on having access to the right player data. Through our integration with Tugi Tark, customer service teams can bring platform data closer to the support experience, helping agents respond more efficiently and laying the groundwork for greater automation,
This initial integration represents an important first step and an exciting addition to our wider AI roadmap. We look forward to expanding the capabilities of the integration as our partnership develops.
Tugi Tark combines live-chat functionality with AI-enabled support developed specifically for iGaming customer service operations. Once configured with the relevant information and instructions, its AI agent can respond autonomously to a range of common player queries.
Connecting the solution with The Mill Adventure’s platform creates opportunities for customer service teams to resolve routine queries more efficiently and manage higher support volumes, while allowing human agents to focus on interactions requiring their direct attention.
Aleksandar Labovic, Business Development & Partnerships Manager at Tugi Tark, added:
We are pleased to partner with The Mill Adventure and to provide the customer service layer for operators on its platform. The Mill Adventure has built a strong platform for regulated markets, and we are proud to enhance what its operators offer their players. We look forward to growing this partnership together.
The partnership complements The Mill Adventure’s wider AI roadmap and its focus on technology that supports more efficient operator workflows. The initial integration gives both companies a practical starting point from which to strengthen the connection and progressively extend the capabilities available to operators.
About Tugi Tark
Tugi Tark provides AI-driven customer service software developed for the iGaming industry. Its solution combines live chat, agent-support functionality and AI-enabled automation to help operators manage player interactions more efficiently.
Learn more on the Tugi Tark website.
